To solve your problems more convenient and much faster, Please firstly read our FAQ before email us.
If you do not find the solution of your problem in our FAQ, you can email us. We can reply you as soon as possible.
To solve your problems effectively, please provide the following information when contacting us:
1) The software name and version (It's shown in "About" dialog)
2) Your Operation System and Your Office version.
3) Describe the error in detail. Please tell us which step leads the error and as well as the error message.
4) If you have ordered our software, please tell us your Order ID.
5) If possible, you can send your file to us so that we can solve it much faster.
Our Email: support@allofficetool.com


General Questions:

Q1: How to get registration code to upgrade the software?
Q2: If I purchase your software, can I upgrade it for free in the future?
Q3: How long can I receive my registration code after order?
Q4: I lost my registration code. Can you send me again?
Q5: I input my registration code and click "register", it shows "input error" or "invalid code", why?
Q6: I bought the software. Can it allow using the same license code in different computers at the same time?
Q7: Is the payment process and order form completely safe and secure?

Technical Questions:

Q1. How many powerful functions are added to allofficetool software?
Q2. Does the software can convert multi-page pdf/ppt to multi-page tiff?
Q3. Does the software can convert multi-page tiff/ppt to multi-page pdf?
Q4. Does the software can convert all pages of pdf/ppt/tiff to one single file?
Q5. Can I customize the output file name?
Q6. Uninstall the software, it comes up with the printer error, how to do?
Q7. How to use AdobeReader mode to convert PDF?
Q8. Convert pdf to image, but do not show any images, just a blank space when I try to open the output file, Why?
Q9. Why can not show the output pdf content completely?
Q10. Prompt the error message "Starting MS Excel program error, Please Install office 97/2000/XP/2003/2007" during the conversion, but I have installed office2003 in the
  system, Why?

Q11. If I do not install office2007 in system, can I convert office2007 document (*.docx, *.xlsx, *.pptx) files?
Q12. Convert PDF to Word, but the created PDF file has disorderly code, why?
Q13. Prompt the dialog box "Parts of the file conversion failed" in conversion, why?
Q14. The conversion completed successfully, but I can not find the created file in the output folder that save the output file?
Q15. Choose "Use AdobeReader to convert Pdf to Word", how to convert PDF to other format files?
Q16. If do not install office software in system, what are the limitations?
Q17. Can I open the document or modify the document in conversion?
Q18. When output PDF format, choose "Output PDF Mode: Default Mode 、Output PDF Mode: Image Mode、Output PDF Mode: Text Mode, what is the difference among them?
Q19. How to separately convert each page of PPT file to single PDF file?
Q20. Convert PPT file to PDF file, the created PDF file is black and white, why?
Q21. How to delete the surplus blank lines of the output Text file?
Q22. How to convert the page content of all the sheets to one single file when convert Excel file?
Q23. How to convert one multipage Word document file to multiple single-page output files?
Q24. What is the difference between default mode and AdobeReader mode when converting PDF to other formats?
Q25. Prompt "The file printing function has error, please reinstall the software." when output PDF file with default mode, why?
Q26. Convert PDF to SWF file, select the option "SWF Control File" and select SWF file, why does not have the effect in the output file?
Q27. Output SWF file, I have selected the option "Stretch/shrink image to fill swf screen", Why the screen can not display fully when play SWF file?

General Questions:

Q1. How to get registration code to register the software?
   After ordering, you can receive the registration code via email which can be sent to you automatically within about one hour. The registration version clears all the limitations.
   We can provide you with free technical support and super excellent service.


Q2. If I purchase your software, can I upgrade it for free in the future?
   Yes, we provide free upgrades when they become available. Please keep an eye on our site to get upgrade info. Simply download the updated version and register it using
   your previous version's license code. That code stays the same.


Q3. How long can I receive my registration code after order?
   Most of the time, users can receive the registration code within a few minutes or one hour after order. However, some times for some reason, if you have not received the
   registration information after your purchase, please send to support@allofficetool.com for help with the email you used to order. We will find your order information and
   send you the registration code soon.


Q4. I lost my registration code. Can you send me again?
   Yes. Please email to support@allofficetool.com to get your registration info back. Be sure to provide your order ID or email you used to order, so that we can find your
   purchase info in our database.


Q5. I input my registration code and click "register", it shows "input error" or "invalid code", why?
   Please go to our download page to download and install the latest version of the software, then register for a try. If there is still problem, you can contact our support team
   via support@allofficetool.com


Q6. I bought the software. Can it allow using the same license code in different computers at the same time?
   You can only run the program on one machine. It means that you can download the software on different computers, but can't run it on two or more computers at the same
   time. If you want to run the program on both machines at the same time, you will need to buy one more copy. We have discounts if you order two more.


Q7. Is the payment process and order form completely safe and secure?
   Yes, the payment process and online order form is 100% safe and secure. We use Secure Sockets Layer (SSL) technology to make sure that the information you provide us
   during order and payment process i.e. your credit card number & personal information is completely safe. SSL encrypts all information you provide us and only we can
   decode that information.
   Your personal and payment information is not shared by anyone. The ordering form is hosted on an https (secure) server. After you submit your purchase information, we
   send you an email, confirming your order.


Technical Questions:

Q1. How many powerful functions are added to allofficetool software?
   1) Convert any document, image etc such as PowerPoint, PDF to GIF animated cartoon. More, you can set the GIF animated cartoon play speed, circulation times, the size
    etc.
   2) Convert any document, image etc such as PowerPoint, PDF, GIF, TIFF to Flash video with ease.
   3) Merge multiple images to one single GIF, TIFF, SWF, FLV file. More, it can provide more parameters settings to control the play speed etc.
   4) Convert multi-page PPT/PDF to multi-page TIFF.
   5) Merge multiple images to convert to GIF, TIFF, when the input images contain GIF, TIFF, the GIF, TIFF format images will convert separately instead of merging.
   6) You can adjust the jpeg, jpg quality from 1-100.
   7) Extract URL address from the input character strings.
   8) Support Flash6 format compression to compress the output Flash video file size.
    More...


Q2. Does the software can convert multi-page pdf/ppt to multi-page tiff?
   Yes, it can convert multi-page pdf/ppt to multi-page tiff. More, it can merge multiple images to one Tiff file.

Q3. Does the software can convert multi-page tiff/ppt to multi-page pdf?
   Yes, it can convert multi-page tiff/ppt to multi-page pdf with ease. More, it can merge multiple images to one single PDF file.

Q4. Does the software can convert all pages of pdf/ppt/tiff to one single file?
   Yes, it can convert all pages of pdf/ppt/tiff to one single file. More, you can also convert each page of pdf/ppt/tiff to one single file.

Q5. Can I customize the output file name?
   You can use the default output file name. More, you can customize the output file name as you need.

Q6. Uninstall the software, it comes up with the printer error, how to do?
   Ignore it. Please click “OK” button to continue uninstalling.

Q7. How to use AdobeReader mode to convert PDF?
   If you use the mode, please operate as the following steps:
   Firstly, please select the converted text with the mouse.
   Second, please select “Copy” option by clicking the right button of the mouse.
   Third, click “Convert to...” button of the window to convert.


Q8. Convert pdf to image, but do not show any images, just a blank space when I try to open the output file, Why?
   Firstly, Download and Install the latest software from our website.
   Second, We recommend you use the mode"Separately convert each page of Pdf to one image". It is better.


Q9. Why can not show the output pdf content completely?
   When outputting PDF file, because now it can only output PDF file as A4 page size. If the original file page size exceeds A4 page size, then the original file content can not
   show completely. So we suggest that you can firstly set the input original file page size as A4 then convert to PDF format.


Q10. Prompt the error message "Starting MS Excel program error, Please Install office 97/2000/XP/2003/2007" during the conversion, but I have installed office2003 in the
   system, Why?
   Convert parts of office document needs to install genuine Misrosoft office software of office 97 or higher version in system. We suggest that install office2003 or higher
   version.


Q11. If I do not install office2007 in system, can I convert office2007 document (*.docx, *.xlsx, *.pptx) files?
   1) If you have installed Microsoft Office 2000, Office XP or Office 2003 in system, please install office2007 compatibility pack.
   2) If you do not install Microsoft Office or have installed Microsoft Office2000 lower version, please install Microsoft Office 2007.
   3) If you have installed office 2000/2003 in system, please install office2007 compatibility pack. More, office2007 compatibility pack can be downloaded free from our
     website


Q12. Convert PDF to Word, but the created PDF file has disorderly code, Why?
   For some special PDF files which have built-in font, it can come up with the disorderly code.

Q13. Prompt the dialog box "Parts of the file conversion failed" in conversion, Why?
   Please download the latest software version from our website and to reinstall. Please close office document (for example, Word, Excel, PowerPoint etc) before open
   software. Do not open or close any office document with manual in conversion. If open several our software to convert files at the same time, it can cause the error.
   If still have problem, please contact our support team.


Q14. The conversion completed successfully, but I can not find the created file in the output folder that save the output file?
   1) If you convert other format files to PDF, and you choose "Output PDF Mode: Default Mode”, then it can pop up the save as dialog box in conversion, you need to reselect
    the saved path in the save as dialog box with manual. So you can find the created file in the saved path of the save as dialog box
   2) If you do not convert to PDF file, maybe your operation failed. Please download the latest version from our website and reinstall. You may solve the problem


Q15. Choose "Use AdobeReader to convert Pdf to Word", how to convert PDF to other format files?
   When convert PDF file to other format files, if choose "Use AdobeReader to convert Pdf to Word", More, make sure that install AdobeReader PDF reading tool in system.
   Firstly please select the converted text with the mouse in the opened PDF preview window then click the right button of the mouse in the selected text and choose the
   "Copy" function of the right button menu, at last please click "Convert" button to convert.
   Notice: When choose the mode, you can not select the image to convert, it can only convert the text of PDF file


Q16. If do not install office software in system, what are the limitations?
   It can only read Excel2003 version or lower (*.xls,xls to htm, pic etc functions can not be affected), it can not read Excel2007 version or higher(.xlsx,*.xlsm),rtf, word,
   powerpoint. At the same time, it can not output rtf, word, excel, powerpoint. More, it can not output PDF with default mode. But other operations can not be affected.


Q17. Can I open the document or modify the document in conversion?
   No. Do not open any office document with manual in conversion, if you open the document, it may cause the file conversion fail.

Q18. When output PDF format, choose "Output PDF Mode: Default Mode 、Output PDF Mode: Image Mode、Output PDF Mode: Text Mode, what is the difference among
   them?
   Output PDF Mode: Default Mode: The output PDF file can contain image and text. We recommend using this mode to convert, but this mode can not convert image file to
   PDF file
   Output PDF Mode: Image Mode: Output the image format PDF file. If choose this mode, the created file effect is the same as the original file effect, but can not select or
   copy the words of PDF file. This mode can be used for converting image format file to PDF file. Generally, if you use this mode, you can not extract the words of the created
   PDF file, and it plays a role in protection
   Output PDF Mode: Text Mode: It is customized for special need. The output PDF file can only contain the text of the original file, the image of the original file can not be
   converted.


Q19. How to separately convert each page of PPT file to single PDF file?
   Please choose the mode "Output PDF Mode: Image Mode" and choose the option "use pagination to output ppt to pdf"

Q20. Convert PPT file to PDF file, the created PDF file is black and white, why?
   Please choose the mode "Output PDF Mode: Image Mode" to output PDF. It can solve the problem

Q21. How to delete the surplus blank lines of the output Text file?
   Please the option "remove the surplus blank lines of the output file"

Q22. How to convert the page content of all the sheets to one single file when convert Excel file?
   Please choose the option "merge sheets of the excel original file", then it can merge all the sheets content of Excel to output one file. Do not choose the option, it will
   separately convert each sheet of Excel


Q23. How to convert one multipage Word document file to multiple single-page output files?
   Please choose the option "use pagination to output word/rtf original content"

Q24. What is the difference between default mode and AdobeReader mode when converting PDF to other formats?
   Default Mode: It can convert the text and image of PDF file to get the best effect AdobeReade Mode: It is customized for special need, it can only convert the text of PDF file,
   you can choose your needed text to convert with manual


Q25. Prompt "The file printing function has error, please reinstall the software." when output PDF file with default mode, why?
   It may have lost file, please reinstall the software

Q26. Convert PDF to SWF file, select the option "SWF Control File" and select SWF file, why does not have the effect in the output file?
   Please use the swf viewer file which is in the software installation directory

Q27. Ouput SWF file, I have selected the option "Stretch/shrink image to fill swf screen", Why the screen can not display fully when play SWF file?
   If you choose the option "Stretch/shrink image to fill swf screen" and at the same time you choose the option "Create SWF as default page size",in this case, it will stretch
   as the largest size of your original file page size. If the largest size of your original file page size exceeds your screen, the display will have problem, please choose "SWF
   page size" option to adjust with manual.